Returns & Exchanges

At Outsunny, we want you to be completely satisfied with your outdoor living purchase. If your new garden furniture or equipment isn't quite right, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Log into your account or visit our returns portal with your order number and email address to start the process.

2

Prepare the Item

Ensure the product is disassembled and placed back in its original packaging with all hardware and instruction manuals included.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it, and securely attach it to the outside of the box.

4

Drop Off or Collection

Take your package to a designated carrier drop-off point or schedule a home collection for larger patio sets and gazebos.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing